FREQUENTLY ASKED QUESTIONS
This section gives you detailed information about our services. Please click on a question to read the answer. If you still have unanswered questions please feel free to contact us.
What do we do?
How to get started with us?
How do we select our cleaners?
The main aim of our business to provide a domestic cleaning service for our customers to enable them to enjoy their weekends without having to worry about housework and ironing. Our cleaners are trained to demonstrate a caring and professional attitude toward your house, to learn effectively manage their working time, to be consistent and to maintain an agreed and desired standard.
A good cleaner understands that cleaning is not only about dusting and vacuuming but it is about paying attention to detail. We only employ cleaners who know how to do their job and are willing to learn more.
Each new cleaner must provide a proof of address (utility bill, credit card or bank statement), copy of the passport or national ID card and 2 valid, recent references. A cleaner will not be employed if she cannot provide the requested documents.
Why an agency and not a private cleaner?
Who holds the keys?
What happens if you don’t like a cleaner or she goes on holiday?
How do we control quality?
What about timekeeping and attendance?
How do we know the number of hours required?
How do I pay?
Is the insurance to cover damage caused by the cleaner?
Please call on 02084674847 or 07880506073 or email info@homestarcleaning.co.uk should you have any further queries.